Customer Support Associate

【岗位职责】 负责处理客户咨询与问题，提供高效、专业的支持服务；协助客户解决产品使用中的日常疑问，确保客户满意度；记录并反馈客户需求，推动服务流程优化。 【任职要求】 具备良好的沟通能力和服务意识；能够快速学习并掌握公司产品知识；有团队合作精神，适应快节奏工作环境；英语流利，德语为加分项；无经验要求，欢迎应届毕业生申请。

- Fluent in English and German (both written and spoken) - Strong communication and problem-solving skills - Ability to work in a fast-paced environment - Customer-focused mindset - Basic technical aptitude for using support tools - Willingness to learn and adapt - Team player attitude - Prior experience in customer support is a plus but not required