Support CX central operations and AI initiatives by analyzing data, collaborating with teams, and as
岗位职责
As a CX Central Operations & AI Intern, you will support the central operations team in optimizing customer experience processes and implementing AI-driven solutions. Your responsibilities will include:
Assisting in the analysis of customer feedback and operational data to identify areas for improvement.
Collaborating with cross-functional teams to streamline workflows and enhance service delivery.
Supporting the deployment and monitoring of AI tools and chatbots to improve customer interactions.
Preparing reports and presentations on operational metrics and AI project outcomes.
申请条件
Currently pursuing a Bachelor's or Master's degree in Business, Computer Science, Data Science, or a related field.
Strong analytical and problem-solving skills.
Basic understanding of AI, machine learning, or data analysis concepts.
Proficiency in Microsoft Office (Excel, PowerPoint, Word).
雇主简介
DiDi Global is a leading mobility technology platform that provides ride-hailing, taxi-hailing, and other transportation services, aiming to improve people's daily lives through technology.