AI Adoption & Sales Productivity Analyst (Remote, Any Location, United States of

Foundever® is the next-generation service leader reinventing customer experience (CX). Built on diverse and proven industry experience, we combine digital operations with a 150,000-strong, people-led workforce across +45 countries.

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. AI-driven solutions integrated with deep human insight, power a unified experience ecosystem that delivers technology-enabled, people-led and insight-driven outcomes at scale. By blending human empathy with AI and automation, we simplify complexity, accelerate digital transformation and create measurable brand and business momentum for our clients.

Get to know us at foundever.com and connect with us on LinkedIn, Facebook and Instagram.

Embedding AI into the sales/GTM workflow and measuring the lift. The AI Adoption & Sales Productivity Analyst drives adoption of AI-powered tools across the sales/AM organization and rigorously measures their impact on productivity, pipeline, and win rates. This role identifies workflow inefficiencies, runs pilots, and partners with RevOps, IT, and Enablement to scale the AI tools and practices that move the needle for sellers

Track adoption, usage, and engagement metrics for AI tools deployed across the sales, GTM and Account Management organization

Analyze the impact of AI tool usage on seller productivity, cycle time, win rates, and quota attainment

Design and run pilots for new AI capabilities, gathering structured feedback from sales users

Identify workflow bottlenecks and recommend AI-enabled process improvements in partnership with RevOps

Build and maintain dashboards that give sales leadership visibility into adoption and productivity trends

Support onboarding, training, and change management for new AI tool rollouts alongside Enablement

Protect company assets, systems, proprietary and confidential information in accordance with Foundever Associate Agreement

Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s policy

2-4 years of experience in sales operations, revenue operations, or business/data analytics

Experience translating data analysis into clear recommendations for non-technical stakeholders

Familiarity with AI-enabled sales tools (e.g., conversation intelligence, sales copilots, forecasting AI)

Background supporting change management or technology rollouts in a sales organization Data analysis and dashboarding

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination

- Strong analytical skills with ability to measure productivity, pipeline, and win rate impact