Senior Technical Writer

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States.

Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services

Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps

Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases

Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.

Follow the software development lifecycle process closely to anticipate and ascertain documentation needs

Provide constructive structural and technical edits for writers or developer-contributed content.

Prior experience or exposure to software development, including familiarity with Agile development methodologies

Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision

Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams

Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)

Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking

Provided constructive structural and technical edits for writers or developer-contributed content

A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants.

Writing and maintaining AI skill files and instructions for AI agents and developer tooling.

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

A company culture that empowers you to do your best work.

Regular company and team bonding events.

Competitive benefits and perks.

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

- 5+ years of experience in technical writing, preferably for software or cloud-based products

- Proven ability to create documentation for diverse audiences (end-users, admins, developers, integrators, DevOps)

- Experience working in a Docs-as-Code environment (e.g., using version control, Markdown, static site generators)

- Excellent research and learning skills to understand complex technical products and standards

- Ability to write clear, concise, and accurate documentation for both cloud-based and on-premise software

- Bachelor’s degree in Technical Communication, English, Computer Science, or related field (or equivalent experience)

- Familiarity with identity and access management (IAM) or cybersecurity concepts (preferred)

- Ability to work independently in a remote or hybrid setting, with strong time management and organizational skills