Product Manager

This role is ideal for a product manager or technical product manager who is comfortable working in complex technical systems, understands the importance of accuracy and trust in payment experiences and accounting workflows, and can balance customer needs, operational requirements, compliance considerations, and technical constraints. You should be able to understand technical proposals, ask effective implementation questions, and translate technical complexity into clear product requirements. The salary range for this role is $100,000.00 - $140,000.00.

We are a 'work from anywhere' in the U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited DTO, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel!

Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet.

Click here to learn more about Funnel and our innovative team members across the country.

The Product Manager, Payments essential roles and responsibilities include, but are not limited to the following:

Own the payments product roadmap, including discovery, prioritization, delivery, and iteration.

Understand, define and document product requirements for payment workflows, failure state, reconciliation, settings, integrations, reporting, error handling, and operational tools.

Partner with Engineering and Design to deliver reliable, user-friendly payment experiences for customers, renters, and internal teams.

Collaborate with stakeholders across Product, Strategy, CX, Implementation, Support, Finance, and Payment Operations to identify needs, risks, and opportunities to improve operational tooling, reduce escalation volume, and ensure payment issues can be detected, triaged, and resolved efficiently.

Drive external partner discovery and clarification when vendor documentation, APIs, webhooks, or implementation details are incomplete; identify risks, document open questions, and align internal teams on assumptions and next steps.

Own reconciliation strategy and ensure payment-related features meet expectations for reliability, clarity, compliance, security, and operational readiness across PMS integrations, Funnel data, payment vendor data, payouts, bank activity, customer reporting, and internal controls.

Use data, customer feedback, support trends, and stakeholder input to prioritize improvements and monitor product stability.

Coordinate launches, release notes, training materials, and internal enablement for payment-related changes.

Monitor post-launch performance and drive follow-up improvements.

Evaluate complex payment configuration models and drive simplification, standardization, and guardrails to reduce customer misconfiguration and inconsistent operational outcomes.

3-5 years experience as a Product Manager, ideally with ownership of payments, billing, fintech, financial operations, integrations, or other high-trust transactional workflows.

Experience or strong aptitude for understanding property management ledgers, PMS workflows, accounting concepts, open charges, payment posting, batching, payouts, debits, and reconciliation.

Strong ability to break down complex systems into clear product requirements and phased delivery plans.

Comfort working with technical teams on APIs, integrations, data flows, configuration, and edge cases.

Excellent cross-functional communication skills, especially with Engineering, Design, Operations, Support, and customer-facing teams.

Strong judgment around prioritization, risk, tradeoffs, and release readiness.

Ability to operate in ambiguity, ask the right questions, and bring structure to complex problem spaces.

Customer-minded approach with a strong sense of ownership for the end-to-end experience.

Detail orientation, especially around accuracy, error states, permissions, and operational impact.

Ability to balance strategic roadmap thinking with hands-on execution.

Experience in property management, multifamily, proptech, leasing, CRM, or resident experience software.

Familiarity with payment compliance, fraud prevention, security considerations, PCI-adjacent workflows, or financial reporting.

Experience managing vendor relationships or third-party integration work.

Familiarity with tools like Jira, Notion, Figma, Pendo, Looker, or similar systems.

Experience supporting both customer-facing and internal operational workflows.

Systems thinker: You can understand how payments connect across product surfaces, integrations, operations, reporting, and support.

High-trust product judgment: You recognize that payment experiences need to be especially clear, accurate, compliant, reliable, and well-supported.

Strong communicator: You can align technical and non-technical stakeholders around requirements, risks, and decisions.

Detail and data oriented: You proactively identify edge cases, failure states, and downstream operational impacts. You use data to inform decisions and to identify issues.

Collaborative: You build strong partnerships across Engineering, Design, CX, Implementation, Support, Finance, and external vendors.

Pragmatic: You can prioritize the highest-impact work while managing risk and technical constraints.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Funnel, we are committed to building a proptech company that is as diverse as the multifamily industry we serve, and that means to not only live our inclusivity, but also to support and encourage it among all of society. If you are excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Funnel provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Employees must be able to perform all essential job functions, with or without reasonable accommodation.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Funnel may change the specific job duties with or without prior notice based on the needs of the organization.