Customer Success Manager | Sustainability | Fashion Supply Chains

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story.

In this role, you'll join our rapidly growing Customer Success team, helping brands and retailers across Europe build and run world-class programmes for collecting and managing their ESG supply chain data.

Reporting to the EMEA Customer Success Lead, you'll partner closely with internal stakeholders across our Product, Education, and Customer Support teams to improve the customer experience based on insights from the field. You'll drive thoughtful conversations across our client services team, inspiring innovative solutions for our broader customer portfolio. This is a remote position based in Europe.

Manage a large portfolio of clients at scale, ensuring each generates maximum value from Worldly's tools and services through a repeatable, scalable customer journey.

Assess and monitor client programs at portfolio scale to drive growth and improve performance, using standardized frameworks that flex to individual client needs.

Champion a culture of customer success in which every interaction is an opportunity to solve problems and deepen the client relationship.

Onboard and train clients, their supply chain partners, and other program stakeholders through scalable, repeatable enablement.

Serve as the primary customer contact for supply chain programs, providing strategic input on client challenges for account managers, and managing workflows between the client team and Worldly's customer support and product teams.

Own and refine standardized playbooks, touchpoints, and success milestones that deliver consistent outcomes across a growing portfolio.

Work closely with Customer Success leadership and team members to build and strengthen the wider Customer Success organization.

Be flexible to work early or late hours and willing to travel globally to support Worldly's European client base.

3–5 years in a customer success or client services organisation.

Hands-on experience with consumer goods and/or fashion supply chains.

A background in sustainability.

Experience in a fast-paced, high-growth technology/SaaS environment, with a talent for navigating ambiguity.

Strong analytical skills and a data-driven approach to decision-making.

Proven complex project management experience, with the ability to manage a large portfolio of clients at scale.

Fluency across a range of technology tools, including project management or customer success software, Hubspot, Claude Cowork, Microsoft Office, and Google Suite.

Comprehensive benefits offerings. 100% employee premium covered by Worldly.

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we are able to build technology that makes a difference on a planetary level.

Our team represents over 15 countries, and brings unique experiences from technology to farming to the table. Surround yourself with kind, enthusiastic, and dedicated people who put collaboration and growth at the center of our shared goals.

Earn a competitive salary and performance-based bonuses. Get healthcare, retirement matching, and equity for US employees.

Use the office stipend to get the supplies you need. Combat zoom fatigue with no-meeting Fridays.

Flexible time off. Take the time you need to recharge. Our culture encourages team members to explore and rest to be their best selves.

We're remote, not lonely. Join the culture committee, coffee chats, or a variety of other interest groups.

This role may require occasional travel to support business needs, including but not limited to team collaboration, customer engagement, or company events.

We believe it’s essential to reflect the diversity of those we strive to serve. True innovation happens when everyone has room at the table, including the tools, resources, and opportunity to excel. We’re dedicated to building a culturally and experientially diverse team that leads and works with empathy and respect.

*Final compensation figures will be determined based on a wide variety of factors, including experience and location. These factors will be evaluated and considered by Worldly throughout the entirety of this process.

For candidates located outside the U.S., the salary range listed in USD will be paid in the local currency equivalent at the time of offer using the then-current exchange rate.

- Background or strong familiarity with sustainability, ESG, or supply chain topics, ideally in fashion or retail sectors

- Excellent communication and relationship-building skills for engaging with brands and retailers