Customer Care Representative(French) – Remote
Start: October 2026
Contract: Freelance cooperation agreement | Remote: 100%
Languages: French (Native)
About TalentWorldGroup
TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork.
Position Overview
We are currently hiring French-speaking Customer Care Representatives to support a E-commerce retail in France.
In this role, you will handle email customer supportfor French-speaking customers, assisting with inquiries related to their orders, deliveries, returns, product advice, warranty and subscription requests. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience.
Responsibilities
Customer Support(Email)
Handle customer support requests via email
Assist French-speaking customers with orders, deliveries, returns, product advice, warranty and subscription requests
Provide clear, friendly, and professional written communication
Resolve customer concerns efficiently
Operations & Documentation
Accurately document customer interactions
Follow internal processes and guidelines
Ensure high-quality service standards
Profile
Proficient Frenchspeaker(C2)
Professional Englishspeaker
Previous customer support experience
Strong written communication and problem-solving skills
Comfortable working independently in a remote environment
Schedule
Weekend availability required
Starting at 10–15 hours per week
Scaling to 20 hours per week between 8h-19h30
Possible additional hours depending on project needs
Compensation & Training
€11/hour
Training duration: 6 hours
Training is unpaid
Training start date: October 1, 2026
Technical Requirements
Stable wired internet connection (LAN required)
Desktop or laptop (Windows 11 or macOS 14 minimum)
Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space
Wired USB headset
Why Join TalentWorldGroup
Fully remote, flexible setup
Freelance cooperation agreement
Long-term project potential
Gamification program incentives
Opportunity to work with international clients
Structured onboarding and support
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