IT Support Apprentice

As an IT Support Apprentice, you will provide first-line technical support to end-users, ensuring efficient resolution of hardware, software, and network issues. Your responsibilities include: - Responding to IT support tickets and phone calls, diagnosing and resolving technical problems related to desktops, laptops, printers, and mobile devices. - Installing, configuring, and maintaining operating systems, software applications, and security updates. - Assisting with user account management, including password resets, access permissions, and onboarding/offboarding processes. - Troubleshooting network connectivity issues, including Wi-Fi, VPN, and LAN problems. - Documenting support requests, solutions, and procedures in the IT service management system. - Escalating complex issues to senior IT staff and following up to ensure timely resolution. - Participating in IT projects, such as system upgrades, hardware refreshes, and software deployments. - Providing guidance to users on best practices for IT security and data protection. - Maintaining an inventory of IT assets, including hardware and software licenses. - Collaborating with team members to improve IT processes and service delivery. This role offers hands-on experience in a dynamic IT environment, working with a range of technologies and supporting diverse business functions. You will develop practical skills in troubleshooting, customer service, and IT operations while contributing to the smooth running of the organisation's technology infrastructure.

Qualifications and requirements: - Strong interest in IT and technology, with a desire to build a career in IT support. - Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications. - Familiarity with networking concepts (e.g., TCP/IP, DNS, DHCP) is desirable. - Excellent problem-solving and analytical skills. - Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users. - Ability to work independently and as part of a team. - Good organisational skills and attention to detail. - Willingness to learn and adapt to new technologies. - GCSEs (or equivalent) in English and Mathematics at grade C/4 or above. - No prior professional IT experience required; this is an entry-level apprenticeship position.

Sentinel Partners provides data management tools for a 360-degree view of customers, stakeholders, and assets, helping operations evolve through improved collaboration and innovation.