Customer Care Internship

As a Customer Care Intern at Eversports, you will help ensure a smooth and positive experience for our B2C users. Your primary responsibilities include managing user inquiries and resolving issues related to bookings, payments, and account management. You will handle communication via email, chat, and phone, providing timely and accurate responses. Additionally, you will collaborate with the customer care team to identify recurring issues and suggest improvements to enhance user satisfaction.

To succeed in this role, you should have strong communication skills, both written and verbal, with the ability to empathize with users. You must be detail-oriented and capable of multitasking in a fast-paced environment. Basic proficiency in using customer support software and tools is preferred.

Eversports是一家国际化的数字体育平台，致力于通过技术推动体育活动的发生，提供B2C用户服务。