We are seeking a detail-oriented Client Support Specialist to support clients throughout their journ
岗位职责
As a Client Support Specialist, you will be the primary point of contact for clients, ensuring their journey is seamless and positive. Your responsibilities include:
Coordinating client requests and managing service details from initial inquiry through completion.
Responding to client inquiries via email, chat, and phone in a timely and professional manner.
Troubleshooting and resolving client issues, escalating complex cases to appropriate teams when necessary.
Maintaining accurate records of client interactions, service history, and feedback in our CRM system.
申请条件
Qualifications and requirements:
High school diploma or equivalent required; associate's or bachelor's degree preferred.
1-3 years of experience in customer service, client support, or a related role.
Excellent written and verbal communication skills.