Infobip is seeking a Customer Support Intern to assist in resolving client inquiries, troubleshootin
岗位职责
As a Customer Support Intern at Infobip, you will be an integral part of our global support team, ensuring seamless communication and problem resolution for our clients. Your primary responsibilities include:
Responding to customer inquiries via email, chat, and phone in a timely and professional manner.
Troubleshooting and resolving technical issues related to our cloud communication platform.
Escalating complex issues to senior support engineers or relevant departments as needed.
Documenting customer interactions, solutions, and feedback in our CRM system.
申请条件
To succeed in this role, you should have:
Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field.
Strong verbal and written communication skills in English.
Basic understanding of cloud computing, APIs, and networking concepts.
雇主简介
Infobip is a global cloud communication platform provider, offering full-stack solutions for messaging, engagement, and customer interactions across multiple channels. It operates through 75 offices on six continents, serving a vast global user base.