宾客服务主管

The Guest Services Supervisor is responsible for overseeing front office operations and ensuring exceptional guest experiences. Key duties include managing on-day room sales and night audit processes, acting as shift leader for the front desk and duty manager for the hotel. The role involves supervising frontline staff to deliver outstanding service and engage guests in meaningful interactions. Responsibilities also include anticipating guest needs to achieve high satisfaction levels, conducting room inspections for VIP guests, and handling complaints and emergencies professionally.

Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred. Requires 2-3 years of experience as a Front Desk Supervisor or Senior Supervisor. Must be passionate about connecting with people and creating new guest experiences.

Supervise the team to provide quality services on the maintenance and repairing of various hotel fixtures, equipment, plants, and systems to ensure the safety and smooth operation of the hotel. Coordi...