在线中心经理

As the Online Banking Centre Manager, you will lead and manage a team of service representatives to deliver comprehensive, high-quality customer service through online chat channels. Your responsibilities include establishing relevant guidelines and procedures to maintain excellent service standards, handling customer requests, and resolving complaints to ensure customer satisfaction. You will gather and analyze data to formulate training programs for team members, conduct coaching on best practices for daily inquiries, and perform any other duties as assigned by your supervisor.

Bachelor's degree or above in any discipline. At least 2 years of experience in SME customer service within the banking industry. Strong customer service orientation with excellent problem-solving and analytical skills. Customer-centric mindset to deliver high-quality services.

The Senior Asset & Liability Management Manager is responsible for overseeing and optimizing the bank's asset and liability structure. Key responsibilities include: Supervising a small team to formula...