Provide day-to-day end-user and application support for hardware, software, Microsoft 365, and Zoom.
Support incidents, service requests, and solution implementation.
Maintain and troubleshoot PC hardware and software, manage inventory, and update regular reports.
Assist with network and telecommunication support including LAN/WAN, Wi-Fi, switches, basic firewall, Active Directory, and IP phones.
Communicate with service providers to ensure smooth operation and efficiency of IT systems.
Coordinate with vendors, suppliers, and internal users on IT procurement and project implementation.