Handle public enquiries and complaints via telephone and service counters related to MPF/ORSO, prepa
岗位职责
Handle enquiries from the public received through telephone and service counters in relation to MPF and ORSO legislation/issues.
Receive complaints from the public and compile complaint reports.
Prepare draft replies for written enquiries.
Receive and record views and opinions from the public.
Process personal account enquiries and handle related enquiries from scheme members or their representatives.
Provide customer service at outreach programmes on a need basis.
Provide support for administrative works and ad-hoc projects as assigned by management.
申请条件
A recognized degree, or equivalent; non-degree candidates with more experience may also be considered.
At least two years of relevant experience in handling walk-in or telephone enquiries and complaints, compliance, retirement/pension and/or customer service, preferably gained in sizable or public o
雇主简介
Handle enquiries from the public received through telephone and service counters in relation to MPF and ORSO legislation/issues.
Receive complaints from the public and compile complaint reports.
Prepa...