在线中心经理

Manage and lead a team of service representatives to deliver comprehensive quality service to customers via Online Chat. Establish relevant guidelines and procedures to ensure excellent service standards. Handle customer requests and resolve complaints to maintain high customer satisfaction. Gather and analyze data to formulate training programs for team members. Conduct coaching sessions on best practices for daily inquiries. Perform any other job duties as assigned by supervisor.

Bachelor's degree or above in any discipline. At least 2 years of experience in SME customer service in the banking industry. Strong customer service orientation with excellent problem-solving and analytical skills. Excellent customer centricity mindset to deliver high-quality services.

The Senior Asset & Liability Management Manager is responsible for overseeing and optimizing the bank's asset and liability structure. Key responsibilities include: Supervising a small team to formula...