The Assistant Customer Services Manager handles customer requests, resolves complaints, provides mul
岗位职责
The Assistant Customer Services Manager is responsible for delivering high-quality multichannel customer service to both local and overseas customers.
Key duties include handling customer requests and resolving complaints to ensure satisfaction, managing calls, emails, online chats, and inquiries from various online channels.
The role also involves soliciting business opportunities through cross-selling and outbound calls to meet sales and business objectives.
申请条件
Bachelor's degree or above in Business or related disciplines.
At least 2 years of call centre experience, preferably in the financial industry.
Excellent communication skills with a strong customer-oriented mindset.
Pro-active, self-motivated, mature, and pleasant personality.