Manage application support team performance, customer reviews, resource allocation, and reporting to
岗位职责
Monitor application support team performance to ensure timely and effective resolution of technical issues.
Conduct regular review meetings with customers to discuss service performance and gather feedback.
Manage internal resources to ensure adequate staffing and expertise for 7x24 support coverage.
Prepare and present reports to customers detailing support metrics, trends, and insights.
Oversee roster management for appropriate shift allocations and coverage.
Collaborate with cross-functional teams to enhance application performance and reliability.
申请条件
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Proven experience in application support management or a similar role.
Strong understanding of IT service management (ITSM) frameworks and practices.
Excellent leadership, communication, and interpersonal skills.
雇主简介
Lead end-to-end delivery of IT projects (infrastructure, applications, or hybrid) from initiation through planning, execution, UAT, rollout, and closure, ensuring agreed scope, schedule, budget, and q...