Senior Application Support Engineer responsible for advanced technical support, incident resolution,
岗位职责
As a Senior Application Support Engineer at Zuora, Inc., you will be responsible for providing advanced technical support for Zuora's subscription management platform.
Your primary duties include analyzing and resolving complex application issues reported by customers, ensuring high availability and performance of the system.
You will collaborate with cross-functional teams, including development and product management, to identify root causes of incidents and implement long-term solutions.