Handle customer hotline calls for banking and credit card enquiries, provide quality service, resolv
岗位职责
Handle incoming calls from customer hotline for banking and credit card enquiries and provide solutions efficiently.
Provide quality customer services to customers in an efficient, accurate and professional manner.
Address customer feedback and complaints professionally and do proper escalation when necessary.
Work collaboratively with team members to resolve customer issues.
Discover customer needs and promote retail banking products and digital services.
Comply with procedures, policies and regulatory requirements to safeguard customer's and bank's interest.
申请条件
Degree or above with passes in Chinese, English, Mathematics in HKCEE/HKDSE.
Minimum 1 year’s customer service experience preferred.
Good communication skills in Cantonese, English and Putonghua and interpersonal skills.
PC knowledge, including MS Word, Excel and Chinese word processing.
雇主简介
The Assistant Manager will be responsible for performing mortgage loan application processing, including information verification, credit checking, document screening, and preparing approval appraisal...