Guide new travel agency clients through the setup and adoption of Ezus's TravelTech platform, ensuri
岗位职责
As a Customer Onboarding Specialist at Ezus, you will be responsible for guiding new clients through the initial setup and adoption of our TravelTech platform.
Your primary focus will be ensuring a smooth transition from sign-up to active usage, maximizing customer satisfaction and retention.
Key responsibilities include:
Conducting personalized onboarding sessions for new travel agency clients, demonstrating how to use the web application to plan and budget customized trips.
Developing and maintaining onboarding materials, including tutorials, guides, and best practices documentation.
申请条件
Qualifications and requirements:
Proven experience in customer onboarding, customer success, or account management, preferably in a SaaS or technology company.
Strong understanding of the travel industry, particularly travel agencies and customized trip planning.
雇主简介
Ezus is building a scalable Customer Success model for travel agencies, focusing on customer adoption and retention.