Apprenticeship Support Officer

【岗位职责】 提供行政支持，协调学徒文档，维护学徒进度与合规记录；与学徒、雇主及内部员工沟通，解决问题；协助组织学徒相关活动（如入职培训、进度评审）；支持团队跟踪关键绩效指标，确保达成项目目标；处理数据录入与报告任务，更新学徒信息并生成管理报告；主动解决行政挑战，确保学徒及时获得支持并维护雇主合作关系；识别流程改进点并提出实用建议；协助处理新学徒申请与面试协调；作为主要联络人，提供项目要求指导并营造积极学习环境。 【任职要求】 具备高度组织能力和注重细节，能同时管理多项任务（如处理文书、协调日程）；具备主动解决问题的能力；能有效与多方沟通；熟悉数据录入与报告工具；有支持学徒项目或类似行政经验者优先。

To be successful in this role, you must have strong organizational and administrative skills, with the ability to manage multiple priorities effectively. You should possess excellent communication and interpersonal skills to engage with apprentices, employers, and colleagues. Experience in an administrative or support role, preferably within an educational or apprenticeship setting, is required. You must be proficient in using Microsoft Office applications, particularly Excel and Word, and have experience with data entry and record-keeping. A proactive and solution-focused approach is essential, along with the ability to work independently and as part of a team. You should have a keen attention to detail and the ability to maintain confidentiality. A minimum of GCSEs in English and Mathematics at grade C/4 or equivalent is required. Experience with apprenticeship frameworks or funding systems is desirable but not essential.

Windsor Forest Colleges Group is an educational institution that operates the Berkshire College of Agriculture campus, offering apprenticeship programs and support services.