The Team Manager leads high-performing teams to deliver exceptional service, manage Team Leaders, dr
岗位职责
The Team Manager is responsible for leading high-performing teams to deliver exceptional service and achieve operational and client performance targets. This role oversees day-to-day service delivery, manages Team Leaders, drives continuous improvement, and plays a key role in client relationship management. The Team Manager is accountable for team performance, operational excellence, and optimizing commercial outcomes through effective planning, forecasting, and leadership.
申请条件
Minimum 3 years' experience in an operational leadership or Team Manager role, preferably within a BPO, Insurance Claims, Financial Services, or similar environment.
Minimum of 1 year experience managing team leaders or equivalent supervisory roles.