Manage a portfolio of business customers in Frankfurt, driving growth and satisfaction through relat
岗位职责
Manage and develop an assigned portfolio of small and medium-sized business customers, building strong, long-term relationships via phone and email.
Identify opportunities for upselling and cross-selling payment solutions, proactively support clients with account maintenance and day-to-day queries, and act as the main point of contact for customer escalations.
Work closely with internal teams to ensure an excellent customer experience and deliver against customer satisfaction and commercial targets.
申请条件
Native-level German and good English skills.
Previous experience in a customer-facing role (Customer Service, Account Management, Customer Success, Banking, Financial Services, Inside Sales or similar).
Strong communication and relationship-building skills.