We are seeking a Customer Success Manager to join a growing Irish organisation in a fully remote pos
岗位职责
As a Customer Success Manager, you will build strong relationships with fundraising organisations and support them in running successful fundraising campaigns. Your key responsibilities include: Reviewing fundraising performance and identifying opportunities for growth.
Providing advice and best-practice guidance to help customers attract and retain supporters.
Creating and sharing promotional content, including Canva designs, videos, and communication templates.
Updating customer websites and records.
Managing customer queries and delivering a high standard of customer support.
申请条件
Experience in Customer Success, Account Management, Customer Service, or a similar client-facing role.
Excellent communication and relationship-building skills.
Strong Microsoft Office skills, particularly Excel, Word, PowerPoint, and Outlook.
Good data analysis and reporting skills.