Superviseur (e) Ventes Internes

As a Superviseur(e) Ventes Internes, you will play a key role in transforming internal sales and customer experience. Reporting to the Director of Customer Experience, you will act as a linchpin between sales, production, planning, and logistics, ensuring alignment between commercial commitments and operational capacity. Your responsibilities include: - Structuring and leading the internal sales team to optimize performance and customer satisfaction. - Deploying and structuring sales processes to improve efficiency and consistency. - Acting as a bridge between departments to ensure seamless communication and coordination. - Monitoring sales targets and team performance, providing coaching and feedback. - Analyzing sales data and customer feedback to identify areas for improvement. - Collaborating with production and logistics to ensure timely delivery and resource allocation. - Developing and implementing training programs for team members. - Managing escalations and resolving complex customer issues. - Contributing to strategic planning and process improvement initiatives.

Qualifications and requirements: - Proven experience in sales supervision or team leadership, ideally in an internal sales or customer service environment. - Strong understanding of sales processes, CRM tools, and performance metrics. - Excellent communication and interpersonal skills, with the ability to influence cross-functional teams. - Analytical mindset with problem-solving abilities. - Ability to manage multiple priorities and work under pressure. - Fluency in French and English (both written and spoken). - Bachelor's degree in business, sales, or a related field is preferred. - Experience in logistics or production planning is a plus.

Lauzon is a company specializing in exclusive hardwood flooring, involved in sales, production, planning, and logistics to enhance customer experience.