Join our team in Dublin 2 as a Clerical Officer to manage customer complaints, provide excellent ser
岗位职责
As a Clerical Officer in the Financial Service Industry, you will be responsible for managing and progressing customer complaints through the Complaint Management System (CMS). Your key duties include: Creating new complaint records on the CMS by reviewing submitted documentation, extracting specific information, and completing related fields.
Verifying personal contact information and assessing whether further information or documentation is required.
申请条件
Essential:
Good standard of computer literacy, comfortable using MS Word, MS Excel, and Windows operating systems.
Good standard of written communication in a business style.
Good standard of oral communication, as phone communication with complainants and financial service providers is routine.