We are seeking a motivated and experienced Contact Centre Assistant Manager with at least 2 years of
岗位职责
As an Assistant Manager in our Contact Centre, you will be the first point of contact for our customers, ensuring their inquiries are handled with professionalism and care. Your key responsibilities include: Respond to customer inquiries via phone, email, and chat in a professional manner, working on a shift basis.
Resolve customer complaints and issues effectively, ensuring a positive customer experience.
Meet or exceed individual and team performance metrics, including call handling time and customer satisfaction scores.
申请条件
Bachelor’s degree or above.
HKSI Type 1 RA is preferred.
At least 2 years of Contact Centre experience in banking or finance industry.
Proficient in MS Office applications including Chinese word processing.
Knowledge of voice, chat and other non-voice channels.
雇主简介
As Deputy Head of GM Equities Hong Kong, you will be responsible for growing OCBC's Hong Kong equities franchise by delivering sustainable business growth, strong client outcomes, and operational exce...