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Overnight / Guest Service Manager 通宵/客戶服務經理

雇主

Holiday Inn Express Hong Kong Mongkok

地点

香港 · 香港 · 中国

待遇

HKD /n/a

福利
8 days off per month14-day Annual LeaveDiscretionary BonusMeal AllowanceMedical InsuranceIHG Employee Room Benefit Programme

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岗位摘要

Manage front desk shift activities, supervise reception staff, ensure guest satisfaction, and handle

岗位职责

This position is to manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. Responsibilities:
Supervise and direct Reception and Guest Services personnel
Respond to guest needs and resolve related problems
Ensure VIPs and priority club guests receive special attention
Report directly to and communicate with the Management on all pertinent matters affecting guest service and hotel operations
Follow hotel safety and security policy and standard

申请条件

Qualifications:
Bachelor’s Degreeor Diploma in Hotel Administration, Hotel Management or equivalent
4 years experiences in front office / guest services or related discipline including supervisory experience, or any equivalent combination of education and experience
Good communication and customer

雇主简介

As a Guest Services Agent, you will be the first point of contact for guests, ensuring their stay is memorable and friction-free. Your primary responsibilities include: Greeting all guests in a friend...

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