Assess the firm's operational training needs across all departments and staff levels. Design and develop training programs, standard operating procedures, and instructional materials covering case intake, case management, client communication, billing procedures, and contractor coordination workflows. Deliver training programs to attorneys, paralegals, legal assistants, and administrative staff. Evaluate training effectiveness and revise materials based on participant feedback and operational outcomes. Compile all training materials and operational procedures into a permanent firm operations manual for ongoing internal use. Coordinate with department leads to identify knowledge gaps and align training content with firm operational standards. Maintain records of training activities, participation, and completion across all staff levels. Prepare existing staff to independently maintain and operate all systems upon conclusion of the engagement.