Sales Specialist

As a Sales Specialist, you will support prospective and existing members by guiding them through their health insurance options and helping them choose cover that suits their needs. Your primary responsibilities include: - Managing inbound and outbound calls and emails to assist members with inquiries about health insurance products. - Conducting needs assessments to understand each member's requirements and recommending appropriate coverage plans. - Explaining policy details, benefits, and exclusions clearly to ensure members make informed decisions. - Processing applications, policy changes, and renewals accurately and efficiently. - Maintaining up-to-date knowledge of health insurance products, regulations, and industry trends. - Collaborating with internal teams to resolve member issues and improve service delivery. - Meeting or exceeding sales targets and key performance indicators (KPIs) related to member acquisition and retention. - Documenting all interactions and transactions in the customer relationship management (CRM) system. - Providing exceptional customer service to build long-term relationships and enhance member satisfaction. - Identifying opportunities to upsell or cross-sell additional products or services based on member needs. This role is based in Sydney and involves working across phone and email channels to manage qualified leads and support member engagement.

Qualifications and requirements: - Graduate or entry-level candidates are welcome; no prior sales experience required, but a strong interest in a sales career is essential. - Excellent verbal and written communication skills in English. - Strong interpersonal skills with the ability to build rapport and trust with members. - Ability to work in a fast-paced, target-driven environment. - Basic computer literacy and proficiency with CRM systems or willingness to learn. - Attention to detail and strong organizational skills. - A positive attitude, resilience, and a willingness to learn. - Must be eligible to work in Australia (e.g., Australian citizenship, permanent residency, or valid work visa). - Previous experience in customer service, sales, or health insurance is a plus but not mandatory.

Doctors' Health Fund is a private health insurer serving doctors and the medical community, providing tailored health insurance options.