Freight Forwarding - Customer Service Executive - SYD- new

As a Customer Service Executive in our freight forwarding team based in Sydney, you will be responsible for managing end-to-end customer service operations for international shipments. Your primary duties include: - Handling customer inquiries and providing timely updates on shipment status, including tracking, documentation, and delivery schedules. - Coordinating with internal departments such as operations, warehousing, and transportation to ensure seamless execution of freight movements. - Processing and managing shipping documentation, including bills of lading, airway bills, customs declarations, and invoices. - Resolving customer issues and complaints related to delays, damages, or discrepancies in a professional and efficient manner. - Maintaining accurate records of customer interactions, shipment details, and service performance metrics. - Collaborating with overseas agents and partners to facilitate smooth cross-border logistics. - Proactively identifying opportunities to improve service quality and customer satisfaction. - Supporting sales and business development teams by providing service-related information and quotes as needed. - Ensuring compliance with company policies, industry regulations, and safety standards. - Participating in regular team meetings and contributing to process improvement initiatives.

To be successful in this role, you should possess the following qualifications and experience: - Minimum 2-3 years of experience in freight forwarding or logistics customer service. - Strong knowledge of international shipping processes, including air, sea, and road freight. - Familiarity with customs regulations and documentation requirements. - Excellent communication and interpersonal skills, with the ability to handle multiple stakeholders. - Proficiency in using freight management systems and Microsoft Office Suite (Excel, Outlook, Word). - Strong problem-solving skills and attention to detail. - Ability to work under pressure and meet tight deadlines. - A customer-focused mindset with a commitment to service excellence. - Diploma or degree in logistics, supply chain management, or a related field is preferred. - Fluency in English; additional languages are a plus.

A company committed to innovation in global trade and logistics, leveraging advanced technologies to revolutionize the supply chain with real-time visibility and traceability.