服务中心分析师

Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Provide advanced IT support for clinical and administrative users, ensuring high availability of radiology systems.

Diagnose and resolve complex hardware, software, network, and clinical application issues across devices and peripherals.

Triage and manage escalated or high-priority incidents, collaborating with cross-functional IT teams as needed.

Support operations during planned and unplanned downtime, following established downtime procedures.

Document and manage incidents in ServiceNow, communicate updates and resolutions clearly, and contribute to ongoing process improvements and knowledge documentation.

Bachelor’s degree in Computer Science, Information Systems, or related field preferred - or equivalent experience.

5+ years of experience in healthcare IT, including hardware and network support preferred.

Experience supporting voice dictation systems such as PowerScribe or Fluency.

Knowledge of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflow.

Strong critical thinking, problem-solving, and customer service skills.

The hourly range for this position is $24.78 - $25.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

Beware of Fraudulent Messages:Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email to notify our team.