About the Role
We are seeking a highly professional, reliable, and patient-focused Female Bilingual Medical Receptionist / Front Desk Virtual Assistant to support a busy Women's Health medical practice with two locations.
The ideal candidate will serve as an extension of the practice's front-desk team, handling a high volume of incoming patient calls, scheduling appointments, updating patient information, and ensuring patients receive timely and professional assistance.
This is a fast-paced, patient-facing role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while working remotely.
Key Responsibilities
Answer a high volume of inbound patient calls across multiple practice locations.
Help prevent missed calls and ensure patients receive timely assistance.
Schedule, confirm, reschedule, and manage patient appointments.
Respond to routine patient questions professionally and accurately.
Enter and update patient information in the practice's EMR system.
Maintain accurate patient charts and appointment information.
Use Nextivato manage incoming and outgoing practice calls.
Make outbound calls to patients when needed.
Coordinate with the existing front-desk team through Google Chat.
Learn and follow the practice's Women's Health workflows, appointment types, and internal abbreviations.
Provide a professional, friendly, and patient-centered front-desk experience.
Support daily administrative workflows while maintaining patient confidentiality and HIPAA standards.
Ideal Candidate
We are looking for someone who is:
Female and comfortable supporting a Women's Health practice.
Highly organized and detail-oriented.
Comfortable managing a busy phone queue.
Friendly, professional, and confident when speaking with patients.
Able to remain calm and efficient in a high-volume environment.
Proactive about following up and preventing missed patient communication.
A strong team player who can coordinate effectively with an existing front-desk team.
Quick to learn new workflows, appointment types, and medical systems.
Important Note
This role is primarily focused on front-desk operations, inbound calls, patient scheduling, and patient communication. The practice is looking for a dedicated professional who can help manage their phone traffic and provide excellent administrative support rather than someone focused primarily on prior authorizations or insurance verification.
If you are a bilingual female healthcare professional with strong medical front-desk experience, excellent communication skills, and the ability to thrive in a fast-paced environment, we encourage you to apply.
Requirements
Required Qualifications
Female candidate required based on the client's specific staffing preference for this role.
Fluent in English and Spanish, both spoken and written.
Strong Englishcommunication skills with a clear, professional, and neutral/American-sounding accent.
Previous experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or similar patient-facing administrative role.
Comfortable handling a high volume of inbound calls in a fast-paced medical environment.
Strong appointment scheduling and patient communication experience.
Experience entering and updating patient information in an EMR/EHR system.
Excellent multitasking, organizational, and time-management skills.
Professional, friendly, and patient-focused communication style.
Comfortable working remotely and collaborating with a team through online communication tools.
Reliable internet connection and a professional remote work environment.
Preferred Qualifications
Hands-on experience with ModMed (Modernizing Medicine).
Previous experience using Nextiva or similar VoIP/phone systems.
Experience supporting a Women's Health, OB/GYN, or related medical practice.
Familiarity with medical terminology and Women's Health appointment workflows.
Experience working with multiple practice locations or high-volume medical offices.
Benefits
Please note that this is a full-time contractor position (40 hours per week) with a starting rate negociable depending on skillset and experience. The schedule is Monday through Friday, 9am-5pm, EST.
Originally posted on Himalayas