About the Opportunity
We work with union members, credit union members, association groups, and their families across Canada to help them access long-term benefit programs designed to provide financial protection and peace of mind. Our mission is to support working families with clear, professional guidance and ensure they understand the coverage options available to them.
As our team continues to grow, we're looking for motivated, people-focused individuals who are ready to build a meaningful career in a fully remote environment.
What You'll Do
In this role, you'll connect with families virtually and help guide them through their permanent benefits program from start to finish. You'll be responsible for creating a smooth, professional experience while ensuring each member receives accurate information and support.
Your responsibilities will include:
Reviewing benefit options with members through Zoom appointments
Explaining programs in a clear, simple, and professional manner
Assisting with documentation and ensuring details are completed accurately
Building lasting relationships through consistent follow-up and service
Working with your team to improve communication, organization, and client experience
Participating in ongoing training and development to strengthen your skills
What We're Looking For
We're looking for individuals who are reliable, coachable, and comfortable communicating with people in a virtual setting. Previous experience in customer service, administration, sales, or client support is helpful, but not required for the right candidate.
Qualifications
Must be legally authorized to work in Canada or US
High school diploma or equivalent required
Post-secondary education is considered an asset
1+ year of customer support, administrative, or client-facing experience preferred
Comfortable using Zoom, email, and basic computer systems
Key Skills
Strong verbal and written communication skills
Excellent organization and attention to detail
Ability to adapt in a fast-paced remote environment
Professional, positive, and solution-focused attitude
Strong time-management skills
Team-oriented mindset with a willingness to learn
Why Join Us?
Comprehensive Benefits – access to dental, prescription coverage, travel insurance, and more
Fully Remote Flexibility – work from home with more control over your schedule
Career Development – structured training, mentorship, and advancement opportunities
Performance Incentives – bonuses, recognition, and incentive travel opportunities
Supportive Culture – a positive team environment where effort and growth are valued
Purpose-Driven Work – help families better understand programs designed to protect their future
Originally posted on Himalayas