As the Senior Manager - Loyalty Platform, you will play a pivotal role in enhancing our customer engagement strategies.
岗位职责
As the Senior Manager - Loyalty Platform, you will play a pivotal role in enhancing our customer engagement strategies. Your primary focus will be on developing and maintaining interactive voice response (IVR) systems and chatbots, ensuring they align with our business objectives and user expectations. This role requires strong technical and collaboration skills, as you will work closely with technology teams, stakeholders, and various departments to deliver innovative solutions.
Originally posted on Himalayas
申请条件
- 具备IVR系统和聊天机器人的开发与维护经验
- 能够将技术方案与业务目标和用户期望对齐
- 拥有较强的技术能力
- 具备出色的跨团队协作能力
- 有与技术和利益相关方紧密合作的经验
- 能够交付创新解决方案
- 有客户互动策略相关经验
- 具备高级管理岗位所需的领导经验
雇主简介
Mashreq is a bank that provides various financial services and is investing in IT to support its digital strategy.