Roles & responsibilities
Delivering outsourcing & business services advisory client engagements as an extension of the onshore team. Work directly with the onshore engagement lead from onshore/offshore on\ client deliverables
Typical engagements are about advising the company's clients on one or more areas of the sourcing life cycle including but not limited to
Sourcing strategy
Business case support and evaluation activities
RFP preparation and sourcing process management
Service Provider capability assessments & selection
Contracting and negotiation support
Shared services health check
Transition Planning including KT approach, scheduling, governance and resourcing as well as support for transition execution
Process Improvement and transformation
Collect and analyse client data to develop key performance metrics (KPIs) and use the same to build an industry view ontrends, pricing models, performance, practices and approaches
Work with onshore teams to help create propositions for their markets and thus help differentiate the firm in the market e.g., harvest IP/ insights from the existing knowledge
Actively participate in practice development activities through:
Support for market insight research, surveys and reports
Providing the business services team with a greater insight and understanding of KDNI propositions and capabilities
Conducting benchmarking studies to determine performance trends in ITO/BO service and help the team to create repository of benchmarking data across service lines
Qualifications
Educational qualifications
Minimum qualification required: Graduate / Post-Graduate degree, MBA preferred
Work experience
Relevant years of work experience required: 4 to 9 years
Consulting firms including Big 4 in advisory roles
Experience in pre-sales / transition / operations roles
Global Business Services(GBS) centers or Shared Services Centres (SSC) of large multinational companies in Contract Management / Vendor Management / Operations / Transition roles
Mandatory skills
Working on outsourcing projects for global clients in business process areas (Finance/Procurement/HR) with knowledge of at least one of the business processes
Transition related activities including planning, knowledge transfer approach, stakeholder management, risk management, scope management, tracking deliverables, team management and PMO for Shared Services or BPO engagements
RFP drafting, RFP Analysis, Bid Management, Pricing, Contract Management
Preferred skills
Experience in following areas would be a plus:
Information Technology Outsourcing(ITO) & Digital
Robotics and automation
Financial modelling and business case development
Key behavioral attributes/requirements
Highly articulate with excellent written and verbal communication and presentation skills.
Drive and commitment to deliver high quality service to the company's network.
Positive work ethic to deliver results within tight deadlines and in demanding situations.
Self- starter and ability to build and maintain relationships within team and interact credibly with stakeholders.
Originally posted on Himalayas