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Fragomen

地点

远程 · Remote · 土耳其

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面议

工作模式

远程

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1月2日

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岗位摘要

Job Description Immigration Consultant Contract:Full-time Team:Nomadic Location: Istanbul, Turkey (Remote) The role:Consultants are responsible for assisting Senior Consultants, Supervisors and Managers with the successful delivery of the team’s output of work, reporting in most cases to the Senior Consultant or Supervisor responsible for the team.

岗位职责

Job Description
Immigration Consultant
Contract:Full-time
Team:Nomadic
Location:Istanbul, Turkey (Remote)
The role:
Consultants are responsible for assisting Senior Consultants, Supervisors and Managers with the successful delivery of the team’s output of work, reporting in most cases to the Senior Consultant or Supervisor responsible for the team. This includes the preparation and drafting of applications, monitoring workflows and ensuring the CRM is updated and day-to-day liaison with clients. The Consultant will work independently on cases but will also be expected to share knowledge and expertise with other members of the team and to take a keen interest in developing their own knowledge and experience.
What your day will look like:
Manage a centralised mailbox receiving client queries and responding or redirecting to the relevant parties
Adhere to Nomadic process flows to achieve maximum efficiency and productivity
Ensure that all Service Level Agreement standards are met or exceeded
Update and maintain applications within our technology platforms, ensuring all applications are processed within the required SLAs
Answer directed calls and emails in a timely and professional manner, within the required SLA’s
Provide accurate information to clients upon their visa request, with support
Be able to identify service issues and escalate to Manager / Senior Consultant / Supervisor as appropriate
Ensure that any cases allocated to them are invoiced in a timely manner
Maintain deep content knowledge based on all aspects of Nomadic's business process to complete orders, systems capabilities and company policy and procedure
To provide assistance, guidance and training to visa coordinators and other consultants as required by the Manager / Senior Consultant / Supervisor
Work towards assisting on more complex cases under the guidance of the Manager / Senior Consultant / Supervisor
The team:
Nomadic is an online knowledge-driven technology solution that simplifies complex global business travel and short-term visa processes. By combining the unmatched legal knowledge of Fragomen, the world’s leading provider of immigration services, with dynamic digital data collection, Nomadic’s unique automated pre-trip compliance assessment delivers accurate results for travellers, ensuring compliance with global regulatory requirements, including immigration, social security and tax.
Our global teams operate in a fast-paced, forward-thinking environment, providing exceptional client service, tailored guidance, and logistical support with consular filing in multiple jurisdictions.
What we are looking for:
Essential criteria:
Previous Schengen visa processing experience
Strong background in a client facing role
Be able to research effectively on your own to find answers to more complex or unique cases
Ability to follow the instructions of senior members of staff
Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
Proven ability to generate clear, well-organised written work and able to effectively express oneself verbally in an articulate and polished manner
Preferred skills:
English & Turkish language capabilities
What to expect:
Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – .
Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
Originally posted on Himalayas

申请条件

- 能够协助高级顾问、主管和经理完成团队工作产出
- 能够准备和起草申请文件
- 能够监控工作流程并确保CRM更新
- 能够与客户进行日常联络
- 能够独立处理案件
- 能够与团队成员分享知识和经验
- 对发展自身知识和经验有浓厚兴趣
- 能够管理集中邮箱,接收客户查询并回复或转交相关方
- 能够遵守Nomadic流程以实现最大效率和生产力
- 能够确保达到或超越所有服务水平协议标准
- 能够在技术平台中更新和维护申请,确保在要求的SLA内处理所有申请
- 能够及时专业地回复指定电话和邮件,在要求的SLA内
- 能够在支持下向客户提供准确的签证申请信息
- 能够识别服务问题并酌情上报经理/高级顾问/主管
- 能够确保分配给他们的案件及时开具发票
- 能够保持对Nomadic业务流程、系统能力和公司政策程序的深入内容知识
- 能够根据需要向签证协调员和其他顾问提供协助、指导和培训
- 能够在经理/高级顾问/主管指导下协助处理更复杂的案件
- 具备相关移民咨询或签证服务经验(推断)
- 具备优秀的客户沟通和协调能力(推断)
- 具备良好的组织能力和时间管理能力(推断)
- 能够远程工作并适应全职合同(推断)
- 位于伊斯坦布尔,土耳其(推断)

雇主简介

Fragomen is a global immigration law firm that provides immigration consulting and legal services to corporations and individuals.

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数据来源:Himalayas

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