北美销售高级副总裁

Emplifi is the only Autonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.

The SVP Sales (or General Manager) leads Emplifi's commercial organization within the region, regional P&L and driving full-funnel revenue outcomes across new business, expansion, and retention. Reporting to the Chief Revenue Officer, the SVP Sales translates the global go-to-market strategy into regional execution, building and scaling the sales organization, coaching the team to enterprise-caliber execution, and personally engaging on the region’s highest-priority accounts.

Working closely with Customer Success, Marketing, Product, and Finance, the SVP Sales is accountable for regional bookings, ARR growth, and Gross and Net Revenue Retention. The SVP Sales is the senior commercial leader on the ground, assessing talent, building trust with the team, and executing with precision to make Emplifi the clear market leader in the region.

Own regional sales outcomes and P&L, with a dotted-line partnership to Customer Experience leadership for key account growth and retention commercial results

Execute the global go-to-market strategy within the region, tailoring segmentation and account prioritization to local market dynamics, with a sharp focus on the Enterprise segment

Own the regional revenue forecast and deliver quarterly and annual bookings, ARR, and profitability targets

Build the operational infrastructure (pipeline management, forecasting discipline, CRM adoption) needed for a repeatable, predictable revenue motion

Partner with global Revenue Operations on territory design, quota-setting, and compensation alignment for the region

Establish regional reporting cadences that drive transparency and accountability to the global revenue organization

Partner with Customer Success leadership to align on retention, expansion, and enterprise client strategy within the region

Own the commercial dimension of regional Gross Revenue Retention (GRR) and Net Revenue Retention (NRR), expansion bookings, renewal pricing, and upsell execution

Personally engage with executive stakeholders at the region’s largest and most strategic customers

Execute and sell accurate and consistent sales processes leading to a successful customer experience

Coach and develop the sales team through structured methodologies, clear metrics, and hands-on leadership

Build a coaching culture through structured leadership development, in the field and in the details, without micromanaging

Leverage AI and data to improve sales execution and decision-making, and apply fluency with AI tools to credibly engage enterprise buyers

Partner with Marketing, Product, and global leadership to sharpen Emplifi’s market position in the region

Contribute market insight and customer feedback to inform product development and roadmap priorities

Report on regional performance and contribute to corporate planning and long-range growth strategy

Foster a culture of accountability, customer obsession, collaboration, and continuous improvement

A track record of commercial growth in a SaaS environment, ideally in CX, Social, or Digital Marketing technology

Experience at the VP level or above leading sales and customer success teams in a high-growth company, with the ability to work cross-functionally with Customer Experience and post-sale functions

Proven ability to build and scale a sales organization, with clear methodologies for hiring, coaching, and performance management

Experience leading through M&A and business integrations, with demonstrated success integrating acquired product offerings into the broader portfolio and GTM motion, consolidating sales teams and coverage models, and leading enablement and change management to accelerate cross-sell, sales productivity, and revenue realization

Strong enterprise sales skills, able to run a complex deal personally and teach others to do the same

Fluency with AI tools and AI-driven technology, applied to their own work and to credible conversations with enterprise buyers

A self-starter with strong problem-solving instincts and comfort with ambiguity, able to operate at pace in a fast-moving, high-growth environment

Possibility to learn new and cutting-edge technologies in an environment that encourages new ideas

AI-first workplace with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future

Comprehensive health coverage, including medical, dental, vision, and life insurance options

At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.

Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.

We welcome and encourage applicants with disabilities. Accommodations are available upon request at any stage of the recruitment process.