高管办公室客户体验代表

Join us in building the future of finance.

Our mission is to democratize finance for all.

will be inherited by younger generations in the next two decades.

The largest transfer of wealth in human history.

If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.

We are building an elite team, applying frontier technologies to the world’s biggest financial problems.

We’re looking for bold thinkers.

Sharp problem-solvers.

Builders who are wired to make an impact.

Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers.

We’re a high-performing, fast-moving team with ethics at the center of everything we do.

We are expanding our core customer experience team adding new executive office and social representatives.

These team members play a critical role in the customer experience supporting escalated and high visibility cases.

As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication.

You’ll collaborate with cross-functional partners to ensure timely resolution of complex issues while protecting the customer experience and the Robinhood brand.

team members focus on escalations and formal complaints originating from leadership, regulatory inquiries, or other high-risk channels.

We partner closely with support, operations, compliance, and leadership teams to deliver thoughtful resolutions while upholding the highest standards of trust, accountability, and service excellence.

This role is based in our Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 5 days per week.

The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET.

Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs.

Specific schedules will be determined after hire.

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community.

Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Investigate and resolve complex customer issues, including cases escalated by leadership, regulatory bodies, or high-profile customers.

Partner with Compliance, Legal, and senior leadership to provide case summaries, risk assessments, and resolution outcomes.

Conduct root cause analysis to identify drivers of poor customer experiences and recommend improvements.

De-escalate sensitive customer situations while maintaining a high standard of professionalism and empathy.

Manage and resolve high-visibility customer cases originating from social media and public platforms, ensuring timely responses, thoughtful engagement, and coordinated resolutions that protect the customer experience and Robinhood’s brand.

FINRA Series 3 and Series 66 are preferred and must be obtained within a certain amount of days of employment if not already held.

Strong analytical and investigative skills with the ability to resolve complex issues independently

Exceptional written and verbal communication skills, with the ability to clearly explain complex issues, deliver thoughtful updates, and engage professionally with customers, executives, and cross-functional partners.

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching

Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents

Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.

Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.

Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more

Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!

Exceptional office experience with catered meals, events, and comfortable workspaces.

In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones.

For other locations not listed, compensation can be discussed with your recruiter during the interview process.

to learn more about our Total Rewards, which vary by region and entity.

If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.

Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process.

however, all hiring decisions are made by our hiring teams.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.

Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best.

for your country of application.

FINRA Series 3 and Series 66 are preferred and must be obtained within a certain amount of days of employment if not already held.