About This Role
This position sits within ServiceNow's Global Partner & Channels (GPC) organization and offers a great opportunity to accelerate growth within our partner ecosystem. You'll work closely with our strategic Service Provider partners to develop and scale co-created, AI-led Built On ServiceNow solutions—partner-led managed services powered by ServiceNow's workflow automation, data, and AI capabilities.
As Partner Development Manager, you'll be a trusted advisor and collaborative partner to our ecosystem, helping identify, build, and scale AI-powered managed services and platform-based solutions. This role offers the chance to drive meaningful, long-term growth through platform-led, AI-first innovation.
What You'll Do
Strategic Vision & Partner Collaboration
Help shape a multi-year growth strategy for Built On ServiceNow managed services and AI-led solutions, including opportunities to re-platform partner IP onto our platform
Spot and explore whitespace opportunities where ServiceNow can serve as an AI-powered platform foundation for partner products and services
Work with partner leadership to align on growth strategies around Built On and AI-enabled ServiceNow capabilities
Collaborate with partner executives and business unit leaders to explore managed services and platform roadmaps centered on automation, intelligence, and AI
Discover, assess, and support high-impact Built On solution opportunities from initial idea through launch and growth
Built On Solution Development & Growth
Partner with internal and external teams to develop and bring new Built On, AI-led solutions to market—from concept through launch and go-to-market execution
Guide Built On ServiceNow solution deals through their full lifecycle—from initial discovery and business case through launch—using consultative, value-focused conversations
Present AI-enabled Built On solutions to partner leaders, helping them understand business outcomes, platform differentiation, and ROI
Participate in Partner Executive Briefing Centers and executive meetings, collaborating with partner teams, architects, and enablement specialists to showcase AI-driven use cases and technical capabilities
GTM Strategy & Deal Structuring
Evaluate opportunities strategically, helping prioritize resources based on scalability and growth potential
Work with finance, deal desk, pricing, and legal teams to develop deal structures aligned with AI innovation
Lead collaboratively in a matrixed environment, bringing stakeholders together around shared growth goals
Partner with build and GTM teams to ensure solutions are fully realized with adoption as a priority
Ideally, you have:
A track record of success in solution business development or sales, particularly with managed services, platform-based solutions, or AI-enabled offerings
10+ years of experience in enterprise IT sales, including experience with complex solutions and strategic partnerships
Experience selling complex solutions to senior leaders and large enterprises
Strong communication, negotiation, and presentation skills
The ability to build and maintain strong relationships at senior levels
Knowledge of enterprise platforms, AI trends, and digital transformation
Willingness to travel as needed for partner engagement
Nice to have:
Experience in consultative selling within BPO or platform/product environments
Background in re-platforming managed services onto SaaS solutions
Experience working with BPO leaders on transforming proprietary software and services into cloud-based offerings
Pre-sales or solution leadership experience with GSIs or consulting firms
Exposure to platform adoption, AI-enabled building, and solution monetization on enterprise platforms
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
For positions in this location, we offer a base pay of 148,900 to 260,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
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