交付与项目运营业务经理

Sprezzatura is seeking a Delivery and Program Operations Business Manager to join our team. In this role you will be responsible for tracking Delivery strategic goals and Objectives and Key Results (OKRs), building and managing budgets, evaluating options and costs, and serving as the connector between Delivery teams and Integrated Operations shared services, flagging risks and decisions that need leadership attention. This is a hands-on role for a highly organized, resourceful professional who owns the business side of Delivery so leaders can focus on clients and execution.

Manage and coordinate calendars for Delivery leadership, including client meetings, program reviews, leadership sessions, and other priority engagements

Coordinate logistics, invitations, attendee communications, and materials for client-facing meetings, program reviews, and Delivery leadership sessions

Track action items and follow-ups from Delivery leadership and program meetings through to completion

Plan and coordinate travel for Delivery leaders and staff, including air, hotel, ground transportation, itineraries, and related logistics for leadership meetings

Respond to time-sensitive Delivery requests and scheduling changes, keeping leaders focused on clients and execution

Maintain the tracking framework for Delivery strategic goals and OKRs, aligned with company-wide objectives set by the COO and executive team

Collect progress updates from Delivery and program leaders on a regular cadence and keep key results, owners, and due dates current

Prepare OKR status summaries and dashboards for the VP of Integrated Operations and Delivery leadership, highlighting progress, risks, and off-track items

Coordinate quarterly OKR reviews and planning sessions and track resulting decisions and action items through to completion

Own end-to-end coordination of Delivery All-Hands meetings, including scheduling, calendar invitations, reminders, and meeting logistics

Partner with Marketing and Recruiting on meeting recording and post-meeting editing, and coordinate posting of recordings and presentation decks

Manage Delivery group communications and distribution lists, ensuring staff on client sites or outside standard distribution groups still receive important Delivery and company information

Manage reminder emails and follow-up communications related to All-Hands meetings and posted materials

Serve as a day-to-day connector between Delivery teams and Integrated Operations shared services

Route Delivery requests to the right shared-services owner and follow up to keep items from stalling

Flag recurring operational friction points to the VP of Integrated Operations with recommended improvements

Plan and execute Delivery leadership offsites, client events, team gatherings, and employee engagement activities from concept through completion

Manage venue, hotel, food and beverage, transportation, activity, attendee, and scheduling details for each event

Provide financial oversight for assigned Delivery initiatives, offsites, events, travel, and related spending

Develop events and engagement budgets and track spending against plan, reporting status to the VP of Integrated Operations and Delivery leadership

Review vendor pricing, proposals, contracts, invoices, deposits, and final billing for accuracy and overall value

Compare options and present leadership with cost, logistics, and value tradeoffs and a recommended path forward

Identify unexpected costs, budget risks, and potential savings early, escalating with recommended solutions rather than problems alone

Identify missing information, follow up on outstanding items, and resolve discrepancies to keep processing on time

Step into undefined or time-sensitive needs and determine the right next steps, resources, or contacts to move the issue forward

Handle additional requests and special projects based on changing Delivery and business needs

Identify opportunities to streamline recurring administrative work using AI tools and automation

Support timesheet administration for Delivery staff, tracking submissions, following up on outstanding items, and reviewing and approving timesheets as authorized

Coordinate spot bonus requests for Delivery staff and related approval and processing requirements

Order and coordinate gifts, flowers, and recognition items for employees, clients, and business partners

Plan and manage Delivery team holiday gifts, including sourcing, ordering, tracking, and distribution

7+ years of progressive experience in delivery operations, business operations, program or project management, or a related operations role partnering with senior leaders

Proven experience planning and managing complex, multi-stakeholder initiatives such as leadership offsites and client events, including vendor selection, negotiation, and contracting

Demonstrated experience building and managing budgets, analyzing costs against plan, and ensuring financial accuracy and accountability

Strong analytical skills with the ability to evaluate options, weigh cost, risk, and value, and make clear recommendations to leadership

Proficiency with Microsoft 365 (Excel, Teams, SharePoint) and familiarity with enterprise business systems such as Deltek Costpoint and ADP

Sound judgment and discretion in handling confidential business, financial, and personnel information

Strong written and verbal communication skills and the ability to influence and coordinate across Delivery, Integrated Operations, clients, and vendors

Bachelor's degree or equivalent combination of education and experience.

Experience supporting delivery or program teams in a federal government contracting environment, ideally on Department of Veterans Affairs (VA) programs

Familiarity with federal contractor business practices, including cost tracking and compliance in a Costpoint environment

Project management certification (PMP, CAPM, or equivalent) or Certified Meeting Professional (CMP)

Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting on days working remote.

The base salary range for this position is $120,000 to $140,000 annually, depending on geographic work location, relevant experience, skills, education, internal equity, security clearance, and contract requirements. Geographic salary ranges are determined in accordance with the company's compensation practices and represent a good-faith estimate of the compensation for this position at the time of posting.

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzaturais a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.

- Remote work within the U.S.

- Experience coordinating calendars for leadership, including client meetings and program reviews

- Ability to coordinate logistics, invitations, attendee communications, and materials for meetings

- Ability to plan and coordinate travel arrangements (air, hotel, ground transportation, itineraries)