Support guest services by managing check-in/out, ensuring satisfaction, coordinating special request
岗位职责
Job Description What you’ll do… Assist with the check-in/check-out process and provide a warm, personalized greeting. Contact guests to ensure everything is to their satisfaction (courtesy calls, in-person visits). Coordinate details for anniversaries, honeymoons, birthdays, or specific guest preferences. Listen to guest concerns, log incidents, and collaborate with internal teams to resolve problems promptly. Ensure housekeeping, room service, maintenance, etc., are aligned with guest expectat…
申请条件
- 协助办理入住/退房手续，并提供热情、个性化的问候
- 联系客人以确保一切满意（礼貌电话、当面拜访）
- 协调周年纪念、蜜月、生日或特定客人偏好的细节
- 倾听客人关切，记录事件，并与内部团队协作及时解决问题
- 确保客房清洁、客房服务、维护等与客人期望保持一致
- 具备客户服务或酒店行业相关经验
- 出色的沟通和人际交往能力
- 能够以专业和同理心处理客人投诉
- 注重细节，具备较强的组织能力
- 能够在团队环境中协作
- 灵活的工作时间，包括周末和节假日
雇主简介
Mondrian is a hotel brand that provides luxury accommodation and personalized guest services, focusing on creating memorable experiences for guests.