TikTok's Content Operations team develops and executes strategies to grow the content ecosystem through ecosystem management, partnerships, and key programs.
Working closely with Product and other cross-functional partners, the team aligns priorities and drives high-quality content growth across markets.
Within Content Operations, the Global Operations Strategy & Efficiency team supports scalable execution across North America, APAC, EMEA, and Latin America.
The team connects globally distributed capability teams with regional Content Operations, strengthening operational alignment, adoption, feedback loops, and reusable ways of working.
Based in San Jose, this role will serve as a central operating interface between globally distributed capability teams - including key counterparts - and regional Content Operations teams.
The role will translate global strategies and capabilities into region-ready execution, drive cross-regional adoption and measurable outcomes, and close the feedback loop from markets to capability owners.
Responsibilities
- Partner with global vertical Product Strategy & Operations, AI-for-Operations, and Data & Analytics teams to understand roadmaps, business intent, target cohorts, launch requirements, and success measures.
- Translate product and operational strategies into region-ready plans, including market applicability, milestones, ownership, enablement materials, risks, and measurement approaches.
- Lead coordinated rollout and regional enablement across North America, APAC, EMEA, and Latin America;
equip regional teams with playbooks, training, use cases, and escalation paths while supporting appropriate adaptation.
- Establish structured intake and prioritization for regional feedback, product gaps, operational friction, and content ecosystem needs;
synthesize common patterns, assess impact, and drive issues to clear decisions, owners, and closure.
- Identify high-value AI-for-Operations opportunities;
partner with AI Product teams on requirements, pilots, user acceptance testing, and iteration;
and drive adoption of solutions that improve team productivity, output quality, and process consistency.
- Partner with global and regional Data & Analytics stakeholders to align metric definitions, reporting needs, dashboards, and performance views, turning cross-region data and insights into actions and priorities.
- Track rollout readiness, adoption, execution progress, risks, and outcomes; surface clear insights and recommendations to Global Operations leadership and cross-functional partners.
- Build scalable operating mechanisms and reusable knowledge, including planning templates, launch checklists, business review formats, requirement logs, playbooks, and best-practice libraries.
- Work closely with regional Content Operations leads and teams to support content supply, publishing quality, qualified distribution, product adoption, and watch-time outcomes across priority verticals.