Overview
We are in search of a Networking Technology Consultant
The Technology Consultant:
Participates in the pre-sale process as needed.
Helps scope the project by sharing customer or technical knowledge in their specialty domain by leveraging their expertise as a subject matter expert.
Maintains tools with up-to-date skills and availability.
Participates in and/or may lead meetings with customers/partners to understand their business needs and/or scenario they are trying to solve.
Engages others appropriately to understand and define customer requirements.
Communicates the business value of planned solutions to customers/ partners with direction/guidance.
Implements mitigations on technical and business risks.
Manages their schedule and communicates to project leads.
Delivers against Work Breakdown Structure (WBS).
Oversees aspects of implementation.
Acts as an ambassador in consumption of intellectual property (IP) and leverages IP in projects.
Proactively assists in the creation of intellectual property content and seeks areas that are available for more IP.
Communicates areas that need refreshing or gaps in intellectual property.
Provides feedback for continuous improvement.
Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies.
Obtains relevant accreditations and certification(s) as advised by the domain leadership team.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.
Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do.
In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us achieve our mission.
Responsibilities
Business Development • Identifies opportunities to expand or accelerate the adoption and consumption of cloud and Microsoft technologies. Intellectual Property Management
• Acts as an ambassador in consumption of intellectual property (IP) and leverages IP in projects.
Proactively assists in the creation of intellectual property content and seeks areas that are available for more IP.
Communicates areas that need refreshing or gaps in intellectual property.
Provides feedback for continuous improvement.
Operational Excellence
• Completes operational tasks and readiness and ensures timeliness and accuracy while maintaining adherence to security standards through Delivery Compliance, Privacy, and Security (DCPS).
Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines).
Pre-Sales Support
• Participates in the pre-sale process as needed.
Helps scope the project by sharing customer or technical knowledge in their specialty domain by leveraging their expertise as a subject matter expert.
Readiness
• Learns new technologies or services based on business demands and industry trends and evaluates their impact on security posture, revisiting the Industry Solutions Delivery (ISD) Learning Portfolio for Security to deepen understanding of security considerations.
Obtains relevant accreditations and certification(s) as advised by the domain leadership team.
Shares experiences, best practices, and product news within the team.
Participates in relevant technical communities at Microsoft.
Technical Delivery
• Implements technical solutions by completing assigned project tasks with defined quality standards and following Industry Solutions processes and security initiatives.
Oversees aspects of implementation.
• Follows the capacity process outlined by Resource, Insights, Capacity, and Capability (RICC) team. Maintains tools with up-to-date skills and availability.
• Proactively manages relationships with customers/partners/stakeholders to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve the experience.
• Supports project planning and the development of project documents by defining the risks and dependencies.
Communicates the business value of planned solutions to customers/ partners with direction/guidance.
Implements mitigations on technical, business, and security risks.
Manages their schedule and communicates with project leads.
Delivers against Work Breakdown Structure (WBS).
• Participates in and/or may lead meetings with customers/partners to understand their business needs and/or scenario they are trying to solve.
Uses business, technology, security, and industry strategies to define customer/partner requirements and constraints.
Engages others (e.g., EAG Security stakeholders) appropriately to understand and define customer requirements, ensuring security is prioritized.
• Proactively identifies issues and risks and engages with customers/partners or internal stakeholders (e.g., Project Managers) as appropriate to address and resolve issues while maintaining a security-first mindset.
Deployment
• The ability to implement and deploy industry solutions and explain solution differentiation in customer terms. Problem Solving
• The ability to identify problems and review related information to develop and evaluate options and implement solutions. Security Principles
• The ability to follow secure-by-design principles to ensure a secure foundation in the design of solutions. Technical Solution Development
• Knowledge of the process of developing technical solutions and ability to design, customize, or reapply technical solutions based on customer/partner needs or demands. Troubleshooting
• The ability to identify and correct problems with products, processes, equipment, software, or other components, as well as their monitoring and regulating. Business Relationship Management
• The ability to develop and maintain positive working relationships with supervisors, staff, managers, customers, and vendors.
This includes expressing empathy and compassion when dealing with the needs and problems of others, being approachable, taking time to address the concerns of coworkers, and treating others with respect and dignity.
Conflict Resolution
• The ability to manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities. Relationship Management
• The ability to develop and maintain positive working relationships with coworkers, managers, customers, partners, and/or vendors.
This includes expressing empathy and compassion when dealing with the needs and problems of others, being approachable, taking time to address the concerns of coworkers, and treating others with respect and dignity.
Technology Industry Knowledge
• Knowledge of trends, direction, new products, and changes in the technology as it applies to a particular area of focus, as well as specific knowledge about hardware, software, and services.
Consumption
• The ability to architect consumption plans that drive optimized consumption and sustainable outcomes for customers. Microsoft Products
• Knowledge of Microsoft products/services and the ability to participate in technical conversations related to products/services. Operational Excellence
• The ability to apply principles, systems, tools, and strategic insights to sustainably improve key performance metrics (KPIs) and drive operational efficiencies. Architecture Design
• The ability to apply reference architecture and patterns for a variety of solutions (e.g., advanced analytics, artificial intelligence, big data, Internet of Things, modern business intelligence and analytics, modern applications, data platform modernization, data warehousing, business intelligence and analytics, etc.).
Creativity
• The ability to apply ingenuity, inventiveness, and imagination to the inclusive design and construction of a product, service, program, or initiative. Engineering Knowledge
• Knowledge of and the ability to discuss advanced or complex design elements, engineering principles, and product specifications. Engineering Skills
• The ability to understand and analyze the software and hardware components of programs.
This includes the ability to engineer, reverse engineer, test, and analyze inventions and products.
English Language Proficiency
• The ability to speak and understand English when giving instructions and directions, and when talking with colleagues, managers, and others for work matters. Non-verbal Communications
• The ability to communicate and understand others through non-verbal cues (e.g., gestures). Oral Communication
• The ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions. Quality Assurance
• Knowledge of and the ability to follow systematic and continuing processes of checking to see whether a product, service, or process is meeting specified requirements.
This includes knowledge of quality measurements and defined standards.
Written Communication
• The ability to prepare clear, accurate, and understandable written text, and follow the basic rules of spelling, grammar, and punctuation.
This may include memos, emails, proposals, reports, and professional or general correspondence.
DevOps
• Knowledge of the framework for development operations (e.g., people, processes, technology) and agile, modern development processes. Additional Responsibilities
• Leads virtual teams around technologies and customer/partner challenges by sharing ideas, insight, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape.
• Participates in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and shares learnings with internal team.
• Acts a mentor to less experienced colleagues by educating them on technical and non-technical concepts and sharing best practices.
• Demonstrates deep industry knowledge and drives recognition for Microsoft solutions through presentations and engagements with external audiences.
• Collaborates with the Account Team and/or Bid Team to understand the business solution/problem.
• Drives agreement, based on the customer’s priorities, requirements/constraints, approach, principles, concepts, and expectations.
• Builds and documents a realistically costed, advanced/complex Solution Approach with traceability of requirements, constraints, decisions, and tradeoffs that balances risk, technical credibility, and technical innovation to meet customer need, predominantly based on existing solution offerings and/or reference architecture.
• Jointly leads the implementation in close partnership with the Project Manager.
• Leads oversight and governance and establishment of quality practices and standards to realize the business solution.
• Uses a cohesive build methodology with an agreed release schedule and timeline so the solution can be transitioned to live operations, leveraging solution expertise.
• Ensures communication of and adherence to the pre-sales value proposition.
• Works with the Project Manager to highlight where assumptions have proven false.
• Uses change requests to modify the Solution/project approach when needed.
• As needed, collaborates with subject matter experts to receive specialized advice that can help define the Solution and project approach and increase the time to value for the customer.
• Works in close collaboration with the Project Manager and Account Team to identify, categorize,