TikTok Shop Supply Chain & Logistics team is seeking experienced talents.
The team is dedicated to innovating and streamlining TikTok Shop's transportation network and this pivotal role is at the forefront of shaping scalable and efficient transportation strategies.
Key Responsibilities
- Design and implement logistics operating processes that support reliable transportation, warehouse handoffs, and downstream delivery coordination in the North American market.
- Integrate the capabilities of multiple service providers to design the most suitable logistics product for TikTok merchants, balancing cost advantage, delivery timeliness, service reliability, and customer experience.
- Establish SOPs, process maps, escalation paths, and operating dashboards for each stage of the logistics flow.
- Design, monitor, and continuously refine SLAs across pickup, consolidation, linehaul, customs clearance, handoff, delivery coordination, exception handling, and service recovery.
- Manage relevant service providers, including carriers, customs brokers, warehouse partners, and other logistics vendors; drive performance reviews, issue resolution, and service improvement plans.
- Coordinate internal teams, including logistics procurement, warehouse operations, product, merchant-facing teams, settlement, customs, and compliance, to ensure and optimize service quality at each stage.
- Continuously reduce operating cost while improving service quality, delivery experience, process stability, and merchant-facing logistics experience.
- Monitor operational performance and cost-to-serve, identify bottlenecks, lead root-cause analysis, and drive end-to-end implementation of improvement actions.
- Work closely with the customs/trade compliance team to manage compliance-related operations and ensure logistics flows align with relevant regulatory and clearance requirements.