Minimum Qualifications:
- Bachelor's degree or equivalent practical experience.
- 8+ years of experience in program management, product operations, business operations, growth strategy, consulting, or related disciplines.
- 5+ years of experience in e-commerce, marketplaces, seller platforms, merchant services, fintech onboarding, SaaS onboarding, or growth-focused organizations.
- Experience leading complex cross-functional initiatives involving multiple stakeholders and distributed teams.
- Strong analytical skills with the ability to leverage data to identify opportunities, influence decisions, and measure business impact.
- Experience working with customer-facing workflows, onboarding programs, marketplace platforms, SaaS products, or digital ecosystems.
- Excellent communication, stakeholder management, and executive presentation skills.
Preferred Qualifications:
- Experience improving customer activation, onboarding conversion, adoption, retention, or engagement metrics.
- Familiarity with AI-enabled workflows, personalization systems, recommendation technologies, or experimentation frameworks.
- Experience building prototypes, process improvements, or scalable operational solutions to validate new ideas.
- Ability to navigate highly ambiguous environments and influence without direct authority.
- Strong user empathy and customer-centric mindset, with experience translating user needs into scalable business solutions.