Dynamics 365 功能分析师

We are looking for an experienced Dynamics 365 CRM professional to help shape, develop and optimise a large-scale global D365 environment. This role requires proven, hands-on D365 CRM experience configuration, workflows, automations and functional ownership are at the core of the work.

Youll join a global organisation operating across 12 business units, supporting 650+ users, and running the latest release of Dynamics 365 CRM. The work is 80% configuration and enhancement and 20% escalated support, as frontline queries are handled by the service desk.

This is a fully remote role with approximately four planned trips per year. The organisation welcomes applicants from all backgrounds and is committed to inclusive, fair hiring.

Configure Dynamics 365 CRM entities, forms, dashboards, business rules, workflows and automations.

Translate business requirements into scalable, well-structured CRM solutions.

Manage user access, permissions and data structures including master data and product/contract configuration.

Investigate and resolve escalated CRM issues including integrations and data integrity concerns.

Work with developers, vendors and third parties on technical enhancements and improvements.

Reduce manual tasks through automation, integrations and smart CRM design.

Deliver training sessions and create user documentation to support adoption.

Act as a key point of contact for CRM queries, improvements and guidance.

Monitor system health, data quality, performance and adoption analytics.

Test, document and deploy CRM changes using structured release processes.

Support integrations including Experlogix SmartFlows, ClickDimensions and external web forms.

Develop prompts, templates and use cases as part of the global Copilot rollout.

Contribute to wider CRM and data initiatives to streamline and standardise processes across the group.

Work on a large-scale Dynamics 365 ecosystem across 12 business units and 650+ users.

Lead and influence the global Copilot rollout.

Focus on configuration and meaningful improvements not endless support tickets.

Fully remote with genuine flexibility.

Partner with teams across different regions, cultures and operating models.

Stable, secure environment with a long-term focus on continuous enhancement.

Organisation invested in automation, integration and smarter working.

For immediate consideration, please send your CV today. If youd like a confidential conversation before applying, feel free to get in touch.

- Strong configuration skills in D365 CRM (entities, forms, dashboards, business rules, workflows, automations)

- Experience managing user access, permissions, and data structures (including master data and product/contract configuration)

- Experience investigating and resolving escalated CRM issues, including integrations and data integrity concerns

- Ability to collaborate with developers, vendors, and third parties on technical enhancements

- Experience testing, documenting, and deploying CRM changes using structured release processes

- Familiarity with integrations such as Experlogix SmartFlows, ClickDimensions, and external web forms

- Experience supporting a large-scale, multi-business-unit, global D365 environment (desirable)