The Rapid Response team ensures the safety of our users on the platform by rapidly resolving high-risk incidents using specialized tools, policies, and tactics.
We aim not only to address issues but also to identify emerging risks and prevent them from spreading.
As a Technical Rapid Response Analyst within our Trust & Safety team, you will be on the front line, leading risk containment of major global Trust & Safety high-risk escalations.
We’re looking for technical, data-driven problem solvers to shape the next generation of scalable safety operations.
You’ll be building and applying automation and AI to allow our teams to rapidly contain risk and reduce reliance on manual review.
Responsibilities:
- Crisis Response: Lead trust & safety incident management and cross-functional coordination. This role will primarily cover escalations from LATAM and Brazil regions.
- Proactive Sweeps & Trend Detection: Conduct sweeps for violative content and emerging trends across features to surface incidents before they escalate, and identify patterns, trends, and gaps in content enforcement during incidents.
- Containment: Contain high-risk content quickly and thoroughly during live incidents, ensuring timely mitigation of escalations and crises.
- Data & Analytics: Analyze large-scale data and build dashboards to contain risks, monitor ecosystem health, and improve operations.
- Automation & Tools: Prototype and scale technical solutions (scripts, automations, AI agents) to solve trust and safety challenges.
- Post-Incident Improvement: Conduct reviews to identify root causes and implement lessons learned into playbooks, policies, processes, and tooling improvements.
- Stakeholder Collaboration: Utilize data-driven insights to influence stakeholders and transform frontline signals into product, policy, and detection enhancements.
- Availability to work on weekends on a rotational basis.