购后体验数据科学家

Governance and Experience(GNE) Data Science team works closely with the GNE ops teams in each region, is aiming to support the GNE ops team to make TikTok shop a safe and trustworthy platform for customers, sellers and influencers.

What you can get here is totally different from a pure shelf-based e-commerce business model.

- Set up the metrics to measure governance and experience(GNE) operation activities, including management of risk, fraud and abuse, as well as experiences from sellers, customers and creators;

- Responsible for justifying post purchase (Aftersales) strategy in a scientific way, work closely with the business teams to figure out the goals in both short term and long term;

- Monitoring the key metric changes, and deep dive for the reason behind. Highlight the key insights to business partners with timely response;

- Proactively generate insights and data solutions for business partners to achieve the business goal;

Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact .

- Expertise in at least one of the three areas: advanced measurement (e.g causal inference or systems with complex trade-offs), modeling, and optimization.

- E-commerce or online marketplace customer experience/post purchase experience is strongly preferred;

- Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies;

- To succeed in the role, you need to be a proactive, self-driven and impact-driven person;

- Be able to work with cross-functional teams in a fast-paced environment.